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Alison PS Gowns

​Wedding. Ball. Cocktail + Alteration Service

The Boring Stuff

This is all the important information that I need to tell you, sorry if it makes you fall asleep.

Business name as registered on the Australian Securities & Investments Commission - Alison PS Gowns.

ABN number on the Australian Government Business Register - 62 562 906 925.

Payments can be made by cash, bank transfer or Eftpos.

I will take every care of your gown whilst it is in my home, but I can not be held responsible for any damage that may incur during transportation to and from my property. It is always advised to have your own insurance for high value gowns.

Consultations and fittings are FREE.


A confirmed price for the alterations will be given before the gown is pinned.

If you decide to go ahead with the alterations, but they are not due to be started for over 2 months, you will need to pay a $50 deposit. This is to ensure your place in the work room diary and will be taken off your balance. 

50% of the total fee must be paid on the first fitting. If you can not pay on this date, you must pay before any work is carried out on the gown. 

The balance must be settled by the final fitting.

Although the gown remains your property, the balance must be paid in full before the gown can be released. Therefore if you pay via bank transfer, the funds must be visible in my account first.

Stock Gowns

All gowns purchased from stock will have a label clearly stating its name/code, size, colour, and price.

A new gown will be in the best possible condition and never been altered or worn outside of the studio. Although it may have been tried on several times whilst in stock.

There are only ever a handful of Pre-Loved gowns in stock. A Pre-loved gown may have a few marks or evidence of wear. Therefore it is important to thoroughly check the gown before you purchase, so you are aware of any defects. The condition of the gown is always reflected in the price.

You can pay for a gown in full and take it away immediately. Or you can leave it to be altered.

No gown will be altered until the gown is paid in full, and therefore becomes your property.

You may put a gown on lay-by. The minimum deposit to be paid at the time of lay-by is 50%.

the remaining balance must be paid within a reasonable time of no more than 6 months.

If you change your mind whilst a gown is on lay-by, you may cancel the gown and remaining amount due.

The deposit paid can then be transferred to another gown or service offered by Alison PS Gowns.

Deposits for gowns are non-refundable.

If you change your mind once you have paid in full, and the gown is still with Alison PS gowns, you will be offered an exchange to a different gown or service by Alison PS Gowns. No refund will be offered.

Since all gowns are tried on before purchase, and therefore confirmed as correct....once you take the gown home, no exchange will be offered.

Special Order Gowns

Special order gowns are NOT made to measure. 

Special order gowns may have minor variations in colour from the marketing images.

At the time of placing your order, your measurements will be taken to determine the closest possible size. The measurements will be written on your receipt for your records.

You must pay 50% of the gown before the order is processed.  

Whilst Alison PS Gowns will try to remain updated with stock availability, it may not always be possible. Therefore if a gown is ordered but then found to be out off stock, an alternative will be offered to you before the order is cancelled.

If no alternative is possible, your order will be cancelled and you will be offered a refund or transfer to another gown or service at Alison PS Gowns.

If the gown arrives and does not fit within a reasonable margin, your measurements will be retaken to confirm if the correct size was ordered or if your measurements have changed. If the gown was incorrectly ordered, a new gown will be ordered at no extra expense to you. If your measurements have changed, you will need to pay for a second gown to be ordered. 

Special order gowns have an approx delivery time of between 4 - 6 weeks. Alison PS Gowns can not be held responsible for any delays in delivery.

Alison PS Designs will check all orders upon arrival. If the gown is incorrect or faulty, Alison PS Gowns will return the gown and request a replacement on your behalf.

You will be notified when the gown is ready for collection / fitting.

You must settle the outstanding balance before the gown is taken or altered.

If the gown is not delivered within 12 weeks of the order being placed, you may request a refund or transfer to another gown or service at Alison PS Gowns.

If you change your mind before the gown has been ordered, you can transfer your payment onto another gown or service at Alison PS Gowns. No refund will be issued.

You can not change your mind once the gown has been ordered as it is specifically ordered in for you. However if it is a popular style, it will be at the discretion of Alison PS Gowns to allow you to transfer your payment onto another gown or service at Alison PS Gowns.